Our refund and returns policy last 14 days. If 14 days have passed since your purchase was delivered, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You will receive a refund in the original payment method, minus a 25% restocking fee.
Electronics are exempt from being returned. This includes, but is not limited to:
- Control Panels
- Voltage Regulators
To complete your return, contact us with your order information and we will instruct you on the steps to take.
Please do not send your purchase back without prior return approval.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.
Late or missing refunds
Only regular priced items may be refunded. Sale items cannot be refunded
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us for further instructions.